O Decreto 11.034 de 5 de abril de 2022 entrou em vigor em outubro, e deve ser cumprido por todas as empresas. Este decreto estabelece diretrizes e normas sobre o Serviço de Atendimento ao Consumidor – SAC, no âmbito dos fornecedores dos serviços regulados pelo Poder Executivo federal. Como é um SAC acessível a pessoas…
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